In case due to any valid reason, if any Associate/Preferred Customer wants to exchange/return the product, they can do the same within 30 days from the Purchase date, if purchased from IMC Branch/IMC Stockist in Physical, and from Delivery date in case of E-Shop order.

Definitions

• Account: means the customer specific account maintained with IMC...
• Associate: means a person appointed by the Company...
• Business Volumes: means points accrued to the account...
• Customer: means a person who purchases the products...
• Delivery Date: means the date on which the products were delivered...
• Documents: means the Original Invoice and duly filled Product Exchange/Return Form...
• Preferred Customer: means an independent customer of IMC...
• Product Exchange/Return Form: required to be filled and submitted...
• Purchase Date: means the date mentioned on the original invoice...
• Saleable Products: products unopened, unused, marketable...
• Seller: means any IMC Branch/IMC Stockist authorized...

Terms and Conditions

To initiate the return/exchange, Associates/Preferred Customer must submit the physical products along with:

• Product Exchange / Return Form
• Copy of Invoice
• Products to be returned / exchanged

Any Customer can initiate the process by submitting products with the Seller from whom they were bought, or delivering to the IMC Branch (for E-Shop). Seller will process the exchange/refund as per policy.

Note (Online Shop Orders)

• Products can only be returned, not exchanged.
• Customer must submit products to original seller.
• If request made immediately after order, entire refund is applicable.
• Refund will be made to original payment source within 3-4 days.

Points to Remember

• 30-day period applies from purchase/delivery date.
• Returns >500 Business Volumes require approval by IMC.
• Cut-off date for same month returns is 25th of the month.
• Non-saleable products will be inspected before acceptance.

Final Note

Kindly provide a copy of the Original Bill at the time of return/exchange. Physical products with the same batch number as on the bill will be eligible. For E-shop, delivery date will be considered instead of invoice date.